Trying to track your order and figure out why it hasn't arrived yet?
If you need your tracking number for you to track your order you can check the email that you received or log into your account at diamondcandles.com and click on "orders".
If you placed an order with economy or standard shipping please make sure before you contact us about your order that you have waited the time period allotted for the delivery. You can see more information about shipping options here.
If you paid for Standard Shipping it will be 1-2 full business days before we ship your order. So if you purchased on a Monday before 1PM CST. then you can expect to receive your tracking number and a notification that your order has shipped by the end of the day on Wednesday. Shipment takes 3-5 business days so if your order ships on a Wednesday (and assuming there are no national holidays) you can expect to, at the latest, receive your order by Wednesday of that next week.
If you have not received your order yet and it is one day after that last shipping day then please contact us and we will figure out what happened and take care of you 100%.
Please note: There are longer transit times to destinations outside the contiguous U.S. (Hawaii, Alaska)