To cancel an order you will need to contact our Customer Support team by clicking the link at the top of this page.
An order can be cancelled, however, there is a very small window of opportunity to do so. You see, once an order is submitted, the billing is processed and it is sent over to one of our three warehouses for packaging and shipping.
An order that is split between our warehouses will take longer to process.
Should you wish to cancel an order please give your order number to our CS team. To help speed your request you'll want to write in with the same email address that your order was created with.
Once an order has been sent to our shipping partners the order cannot be cancelled.
You will not need to cancel your order if you have simply forgotten to add your coupon code. When you write to us please provide the coupon code and if it is valid when the order was made we can apply it. Remember, only one coupon code per order.